Edaxo is an e-commerce store specializing in kitchen, bathroom, and garden accessories that offers over 15,000 products across diverse categories. From practical kitchen tools and stylish bathroom essentials to creative storage solutions, garden furniture, and travel accessories, Edaxo caters to a wide range of customer needs.
With its extensive selection and user-friendly shopping experience, Edaxo has become a go-to destination for customers looking for quality and variety. To enhance its online shopping experience, the company started using Luigi’s Box solutions to streamline product discovery and improve customer satisfaction.
Other solutions competitors offered very high fees, which unfortunately we could not agree to. The monthly costs for our stores, in which we’ve implemented Luigi’s Box solution, are fairly lower than the competition offered. The communication with Luigi’s Box is very fast and efficient, and we don’t have to wait several days for an answer. This is a big plus. Big companies trust Luigi’s Box because they have an offer that can’t be beaten. If you want our advice, try Luigi’s Box and see the expertise.
Karol Mielczarek
E-commerce Specialist, EDAXO
While Edaxo had a successful business already, they wanted to improve and solve certain challenges, such as suggesting products based on sales, popularity, price, and more, as well as challenging implementation on multiple e-commerce platforms. Edaxo was one of the first stores to use our Shopify integration, adding other integration options along the way.
Edaxo uses different e-commerce platforms for each market, which are implemented over time to meet localized needs. The functionality and capabilities of these systems differ, which makes it difficult to integrate certain solutions to operate consistently across all websites.
Edaxo needed separate integrations for their Edaxo and Wenko-sklep websites in Poland, Romania, and Czechia, each running on either Shopify, Idosell, or Shoptet. Luigi’s Box addressed this with its highly adaptable implementation options, seamlessly optimizing search functionality for all platforms and language versions of the website.
The teams ensured smooth integration and promptly implemented any requested adjustments, allowing Edaxo to maintain consistency across its systems without compromising functionality or user experience.
Edaxo wanted to draw attention to its most popular products before users even started typing in the search bar. The goal was to increase visibility and drive engagement for these items, which was not achievable with their previous search solution.
With Luigi’s Box Autocomplete, Edaxo can highlight trending and popular products directly in the search bar even before customers type a single letter. This feature immediately captures the customer’s attention and enhances product visibility, significantly improving the likelihood of conversions.
Autocomplete from zero characters brings some great shopping ideas for customers.
Enhancing search speed
Slow search speeds were a recurring issue for Edaxo, with results often taking over 1000 milliseconds to load. This delay not only frustrated users but also increased the risk of cart abandonment and reduced overall engagement with the platform.
Luigi’s Box significantly improved search performance by reducing response times to between 300 and 600 milliseconds. This upgrade provided a faster, smoother experience, ensuring customers could browse and find products without interruption.
Searching by specific product attributes
Edaxo’s customers often wanted to search for products using specific attributes such as size, color, or material composition. However, their original search solution lacked this functionality, making it difficult for users to refine their searches effectively.
Luigi’s Box introduced Product Ranking and Natural Language Processing. These features allow users to search by specific attributes. This improvement streamlined the shopping process, helping customers locate their desired items quickly and easily.
If customers need to find something specific, Luigi’s Box Search can easily oblige.
Hiding unavailable and outlet products
Edaxo faced challenges with search results displaying unavailable products and items labeled “Outlet.” Displaying unavailable products confused customers and reduced trust in the platform. Additionally, displaying products from the outlet could quickly become less profitable for Edaxo. As a result, the company wanted to gain greater overall control over what results would be shown in the search results.
Luigi’s Box resolved this issue by allowing Edaxo to exclude unavailable and outlet-labeled products from search results. This customization ensured that customers only saw items that were relevant and available, improving their satisfaction and trust in the platform.
Understanding synonyms for better search results
Edaxo’s original search struggled to understand synonyms, leading to poor query results. For example, customers searching for “kapa” (a coverlet) or “przybornik” (a cutlery organizer) would find no matches due to the lack of synonym recognition.
Luigi’s Box enhanced the search experience with Automated Synonyms Suggestions and Synonyms Management. These features improved query understanding, creating a more user-friendly and efficient search experience.
Synonyms won’t stop Edaxo’s customers from finding their desired products.
Advanced search handling typos and joint queries
With their previous solution, typos and complex queries often led to dead-end searches with no results. Some searches showed no results due to minor spelling errors or the inability to process multi-word searches effectively. This created frustration and reduced overall satisfaction with the shopping experience. One specific example in Polish of what typos could cause was “pokj dziecięcy” instead of the accurate “pokój dziecięcy” (children’s bedroom). The previous search solution couldn’t show correct results due to this simple mistake.
Luigi’s Box solved these issues with Typo Tolerance, Typo Correction, and other language processing features. The advanced Search now shows accurate results even when queries include errors or complex phrases, ensuring customers always find what they are looking for.
Typos are inevitable, and they won’t stop Edaxo’s customers from shopping anymore.
Other Luigi’s Box features Edaxo uses
Personalization
Luigi’s Box transformed the search experience by incorporating Personalization features that use customer data and insights to provide tailored results.
Dynamic Filters
Luigi’s Box allows using advanced Dynamic Filtering capabilities in search results and Product Listing, which allows Edaxo’s customers to sort products effectively.
Merchandising
Ranking automatically organizes relevant products higher to highlight them as Edaxo wanted to, but they can still use merchandising to hand-pick products they want to promote.
Excluded Results
Luigi’s Box enabled Edaxo to tag product categories with custom meta fields, making it easy to hide them from search suggestions.
The job well done brought some great results for Edaxo
After the implementation process was complete, Edaxo started getting results, and they were very positive. We compared all results with the furniture industry average.
Luigi’s Box Search conversion rate is almost at 11% (7% above the industry average), while the rate of searches without results is very low, around 1%. The search speed is now three times faster than with Edaxo’s original solution.
Results after installing Luigi’s Box
Luigi’s Box Search
1%
searches without results rate
What does Edaxo like about Luigi’s Box
- Flexible integration options that work across different platforms (Shopify, Idosell, and Shoptet) without a flaw.
- Responsive and efficient customer support during all phases, starting from implementation.
- Customizability and flexibility in any situation with quick issue resolution.
- Easy and reliable automation capabilities that free up time and allow Edaxo to focus on other tasks.
- Cost-effective solution that brings significant returns on investment.
English
