Conversational Agent

Find the Right Product in a Conversation

Luigi's Box Conversational Agent brings conversational product discovery into the search bar.

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4.8

Rating reviews from 1000+ people

Trusted by more than 4,000 online businesses

Benefits

Better conversations, bigger checkouts

Shoppers who know what they want buy faster. Agent helps them get there without scrolling through hundreds of results.

Fewer choices, faster decisions

Too many options slow shoppers down. Agent narrows the field so shoppers stop second-guessing and start buying.
Like having an expert on the shop floor

Shoppers describe what they need and get a recommendation, the way they would from a salesperson in a store.
Gets there without the right words

Shoppers who don't know the product name or category still find what they're looking for.
Right product, fewer returns

Agent asks the right questions to understand what the shopper needs, so the match is right before they check out.

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Search demo

See Luigi's Box Conversational
Search in action

Type any product name and watch Luigi's Box Search work its magic.
This is the same experience your shoppers get, in real time.

Features

An agent that works for your business

Everything you need to guide shoppers from the first query to the right product.

Chips on every turn

On every exchange, Conversational Agent surfaces clickable chips so shoppers can keep refining without typing.

Knows more than your catalog

A shopper asks for the guitar George Harrison played. That's not a product name in your catalog, but Agent knows, finds the closest match, and explains why.

No dead ends

When a search returns nothing, Conversational Agent steps in and redirects shoppers toward relevant options.

Merchandising

Set your priorities in plain language: preferred brands, promoted products, campaign rules.

Carousels

Every response shows relevant products right inside the conversation.

Implementation

Integration that adapts
 to you

Luigi’s Box integrates seamlessly with any tech stack—work with
our specialists or do it your way.

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G2 Awards

A proven leader in e-commerce search

Recognized by G2 for excellence, trusted by users worldwide.

Summer 2026

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Demo

Find out how we
can help you grow

Book a demo call where we’ll show you how Luigi’s Box works and how it can help you improve your business.

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FAQ

Frequently asked questions

Have more questions? Feel free to reach out to us so we can answer them for you.

What is Luigi's Box Conversational Agent?

A product discovery tool built into your store’s search. Shoppers describe what they need in natural language and the agent guides them to the right product through a conversation.

Where does it appear on the page?

In three places: inside search results, inside autocomplete, or as a fixed-scroll button available anywhere on the page.

Does it work on mobile?

Yes. Luigi’s Box Conversational Agent is available on both desktop and mobile.

How is this different from a chatbot?

Conversational Agent focuses on product discovery. It doesn’t handle orders, returns, or customer support.

How is this different from regular search?

Standard search matches keywords to results. Conversational Agent understands context, asks clarifying questions, and guides shoppers step by step, even when they don’t know the exact product name or category.